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Director (Call Center Operations)

Posted by Brent Dahmke on October 2, 2009 - 3:08pm
Tagged in
  • Director
  • West Asset Management
Printer-friendly versionPrinter-friendly versionSend to friendSend to friend
Company Name: 
West Asset Management
Job Type: 
Full-Time

 

 

At West Asset Management, we love what we do, and we’re looking for passionate people like you to join our close-knit team. At West Asset Management, we’re more than just coworkers—we’re a team of professionals committed to helping one another succeed.

Director (Call Center Operations)

We are seeking an experienced and highly motivated call center and/or collections management professional to lead our call center location in Warsaw, NY. The expansion of an existing client in our Government services division has created the need for growth in this market. Director responsibilities will include ensuring quality of daily operations, meeting and exceeding revenue goals, assessing profitability and recommending actions for improvement, maintaining appropriate staffing levels, and achieving optimum productivity of call center activity while adhering to company policy, client requirements and federal regulations. This position offers the stability of a large, growing company and corporate advancement opportunities. Must be willing to relocate to Warsaw. 

 

Minimum Qualifications:

·         Bachelor's degree from an accredited college or university with major course work in business administration, marketing, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements

·         Minimum five years experience in collections, operations or related field required

·         Minimum two years supervisory experience required, including a minimum of two years providing service to top level clients

·         Minimum two years experience in a call center environment preferred

·         MS Word, Excel, Access, and Outlook experience at an intermediate level required

·         May be required to undergo and pass applicable background checks

 

West Asset Management offers comprehensive benefits, including health, vision and dental insurance, paid vacation, tuition reimbursement and 401(k) plan.

 

Check out our opportunities and see the difference a career can make. Apply

online at www.westassetmanagement.jobs and enter job requisition # 927847.

You must apply online to be considered.

 

West Asset Management. Achieve more.

 

EOE/AA Employer

WBTA AM-1490 Batavia, New York

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  • Children's author Robert San Souci to visit Batavia's John Kennedy Elementary School
    March 12, 2010 - 8:15am - 2:45pm
  • State police vs. Byron-Bergen School District faculty basketball game this Friday
    March 12, 2010 - 6:00pm - 8:00pm
  • GO ART! Reach and Ripple Grant Awards Ceremony
    March 12, 2010 - 6:00pm - 8:00pm
  • 'Wooly BookWorms' at the Richmond Library for kids and adults
    March 13, 2010 - 10:00am - 11:00am
  • Children's play 'Ananzi the Spider' comes to GCC
    March 13, 2010 - 7:30pm - 9:00pm
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