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August 13, 2014 - 8:46am

'The Vac Shop' owner passionate about vacuum cleaners

posted by Daniel Crofts in batavia, business, The Vac Shop.

Bob Youll's business sucks -- in a good way.

A lifelong Batavia resident, Youll has been running "The Vac Shop," at 329 Ellicott St. in the city, since 1991. He attributes the longevity of his business to perseverance, word of mouth and steady business.

"Off the top of my head, I'd say I get between 30 and 50 regular customers," Youll said. "Though it does fluctuate from year to year due to people moving, changing jobs, etc."

Youll will take care of anything from major motor repairs to changing belts and cleaning out clogging.

From time to time, he will repair other household items -- such as blenders, lamps and heaters -- as well. He also sells used and rebuilt vacuums, as well as the occasional new vacuum.

Formerly employed by a Batavia catalog store (now closed), Youll got his vacuum repair training from The Vac Shop's former owner, Joe DeFazio.

"Joe taught me about basic vacuums," he said. "At that time, most of it was self-taught. You would get a machine, take it apart, and see where everything was. Now the Internet also helps in locating parts and the like."

Basically, Youll approaches his work not only with a view to the customer's immediate need, but also with the average consumer's perspective on vacuuming in mind.

"Vacuuming is usually an afterthought," he said. "People want to get it done, and quickly. (When working on repairs) I try to set the machine up for that use."

He also knows the extra details that are better to take care of right away -- such as putting a new belt on the machine -- so that the equipment will not need to be sent back at a later date.

Store hours are Monday through Friday, 9 a.m. until 5:30 p.m. and Saturday, 9 a.m. until 4 p.m. For more information, call 343-7754.

Photos by Howard Owens.

Tim Miller
Tim Miller's picture
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Last seen: 9 hours 48 min ago
Joined: Jun 20 2010 - 9:51am

OK, OK... if nobody else will say it, I'll do it.

"Wow - that is one dedicated sucker!"

{hangs head in shame}

Billie Owens
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Last seen: 6 days 7 hours ago
Joined: Mar 23 2009 - 1:22pm

What a great service to provide! I am very finicky about vacuums and irons. Don't know why...maybe it's due to having worked at Bed Bath & Beyond. My Dyson needs a tune-up and now I know where to go.

Tim Miller
Tim Miller's picture
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Last seen: 9 hours 48 min ago
Joined: Jun 20 2010 - 9:51am

I agree, Billie... It's great when folks have the skills to repair these types of items, especially when they can make a business out of it. Beats the heck (in so many ways) of shipping the vacuum off to some service center.

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