In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor. National Public Safety Telecommunicator Week is a time to thank these men and women who have dedicated their lives to serving the public.
The Genesee County Sheriff’s Office recognizes and commends the County’s 9-1-1 dispatchers for their dedication, professionalism and commitment to public service.
9-1-1 dispatchers are there 24/7,365 days a year for first responders and the public in time of need. Many people do not think about these seemingly nameless, faceless individuals until they experience actual emergencies themselves. In many instances, 9-1-1 dispatchers make the difference between life and death.
More than 82,000 events were dispatched in 2015, a daily average of 224, and 134,937 telephone calls were handled last year, which is an average of 369 calls per day. The Genesee County Emergency Dispatch Center (Public Safety Answering Point-PSAP) is comprised of 24 men and women who dispatch to five local police agencies/New York State Police; 19 fire departments/Emergency Management Service; three ambulance services; as well as 41 other local, county, state, regional, and federal agencies.
The Genesee County Sheriff’s Office recognizes these public safety professionals who have worked so hard during this past year. Every day, citizens depend on the skill, expertise and commitment of the 9-1-1 dispatchers. They are the first to take that phone call; the first to provide basic life support in a medical emergency, and also the first to dispatch needed fire, police or EMS responders for the call. They are to be recognized and commended.