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genesee county emergency dispatch center

June 15, 2016 - 4:40pm
posted by Billie Owens in news, genesee county emergency dispatch center, 9-1-1.

Press release:

The Genesee County Emergency Dispatch Center now offers text to 9-1-1 services. Below are a few guidelines for the use of text to 9-1-1.

  1. Call 9-1-1 when you can, text when you can’t.

    1. Calling 9-1-1 is always your best option as our dispatchers have a better chance of locating you and

      recording background noises or conversations that can be used as evidence if you are a victim of a crime.

    2. Text to 9-1-1 provides better access for individuals who are deaf, hard of hearing, or may have trouble

      speaking especially in a mobile environment.

    3. Text to 9-1-1 is appropriate for victims whose hiding location may be revealed by speaking on the phone.

  2. How to text 9-1-1 in an emergency:

    1. Enter the numbers “911” in the “To” field;

    2. The first text message to 9-1-1 should be brief and contain the location of the emergency and type of

      help needed;

    3. Push the “Send” button (if hiding, ensure phone and text alerts are silenced).

    4. Be prepared to answer questions and follow instructions from the 9-1-1 call taker.

    5. Text in simple words – do not use abbreviations or emoticons.

    6. Keep text messages brief and concise.

  3. Below are a few things to know if you need to text 9-1-1:

    1. Text location information is not equal to current location technology.

    2. As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not

      be received; this may significantly delay response times.

    3. Text-to-9-1-1 is not available if you are roaming.

    4. A text or data plan is required to place a text-to-9-1-1.

    5. If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message

      indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.

    6. Photos and videos cannot be sent to 9-1-1 at this time.

    7. Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other

      than 9-1-1.

  4. Do not text and drive!

  5. Prank calling or texting 9-1-1 can be considered falsely reporting an incident or aggravated harassment; you may be arrested and prosecuted for abusing the 9-1-1 system.

  6. Additional information regarding text to 9-1-1 can be found at the Web address immediately below: http://www.nena.org/?page=textresources 

April 12, 2016 - 4:33pm

Press release:

In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor. National Public Safety Telecommunicator Week is a time to thank these men and women who have dedicated their lives to serving the public.

The Genesee County Sheriff’s Office recognizes and commends the County’s 9-1-1 dispatchers for their dedication, professionalism and commitment to public service.

9-1-1 dispatchers are there 24/7,365 days a year for first responders and the public in time of need. Many people do not think about these seemingly nameless, faceless individuals until they experience actual emergencies themselves. In many instances, 9-1-1 dispatchers make the difference between life and death.

More than 82,000 events were dispatched in 2015, a daily average of 224, and 134,937 telephone calls were handled last year, which is an average of 369 calls per day. The Genesee County Emergency Dispatch Center (Public Safety Answering Point-PSAP) is comprised of 24 men and women who dispatch to five local police agencies/New York State Police; 19 fire departments/Emergency Management Service; three ambulance services; as well as 41 other local, county, state, regional, and federal agencies.

The Genesee County Sheriff’s Office recognizes these public safety professionals who have worked so hard during this past year. Every day, citizens depend on the skill, expertise and commitment of the 9-1-1 dispatchers. They are the first to take that phone call; the first to provide basic life support in a medical emergency, and also the first to dispatch needed fire, police or EMS responders for the call. They are to be recognized and commended.

November 20, 2014 - 11:24pm
posted by Howard B. Owens in genesee county emergency dispatch center.

A segment from The Batavian's news partner 13WHAM focuses on the high call volume to the Genesee County Emergency Dispatch Center over the past couple of days.

On average the dispatch center receives 575 calls in a 24-hour period. Those numbers nearly tripled during Tuesday's snow storm to 1,550 calls.

On Thursday, they received nearly a day's worth of calls in half the time. Senior Emergency Services Dispatcher Jason Holman said:

"We dealt with a lot of vehicles off the road, vehicles that were stuck, motorists who were stranded in their vehicles. So the snow has caused a hazard to the folks out there.

"...The increase in mental stress, mental fatigue is something that we're working with and through, and like I said, we're more than capable of doing that and happy to do our part."

November 24, 2013 - 7:35pm
posted by Billie Owens in genesee county emergency dispatch center.

Emergency dispatchers have received a number of calls from people calling about the power outage in Stafford and the eastern side of Batavia.

Yes, dispatchers know about the outage. No they don't know when power will be restored.

Calls about the outage should be directed to National Grid.

Power could be out for up to 10 hours, though workers are trying to restore it much more quickly than that.

If you have an emergency, call 9-1-1.

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