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9-1-1

June 30, 2021 - 2:01pm

From Director Steven C. Sharpe of Genesee County Emergency Communications:

The landline 9-1-1 service degradation impacting service areas in Le Roy, Bergen and Pavilion has been resolved.

If anyone experiences issues dialing 9-1-1 from the affected areas, please contact the Director of Emergency Communications Steven C. Sharpe at (585) 345-3000, ext. 3400.

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June 29, 2021 - 4:32pm

From Genesee County Emergency Communications Director Steven C. Sharpe:

The following telephone exchanges are experiencing audio problems when dialing 9-1-1 from a Frontier landline service:

  • (585) 768-XXXX (Le Roy Service Area): No audio
  • (585) 494-XXXX (Bergen Service Area): Distorted audio
  • (585) 584-XXXX (Pavilion Service Area): Distorted audio

If you have an emergency, we advise the public to call 9-1-1 from a wireless / cellular phone. We can still process wireless calls from these service areas.

If you do not have access to a wireless / cellular device, please contact the Genesee County Emergency Dispatch Center at (585) 343-5000.

May 17, 2021 - 6:05pm
posted by Howard B. Owens in Ed Rath, steve hawley, 9-1-1, news, video.
Video Sponsor

Press release:

Today, Senator Ed Rath called on the Department of Budget (DOB) to release critical funding grants for emergency services. Senator Rath was joined by Assemblyman Steve Hawley, Genesee County Legislature Chair Rochelle Stein, Undersheriff Brad Mazur, Genesee County Director of Emergency Communications Steven Sharpe, members of the Genesee County Legislature and members of the 911 Advisory Board.

“The delay in the release of this funding for our communities is extremely damaging," Senator Rath said. "As ranking member on the Senate Local Government’s Committee, I know the extreme duress many of our counties are under as a result of the COVID-19 pandemic. For the State to be delaying the release of this funding, with no end in sight, is completely unacceptable.

"We need to be working with our counties and local governments, not adding unnecessary burdens. Unfortunately, this seems to be all too typical for our State. I am calling on the Department of Budget to release these grants (2020-21) and inform our counties when they will be able to apply for the current fiscal year’s grants (2021-22)."

Assemblyman Hawley said: "Our heroes of healthcare have been working dutifully throughout the COVID-19 pandemic to ensure emergency services were not overwhelmed or interrupted during the highly contested time. To see that our 9-1-1 services are now under threat of being underfunded is unacceptable, and the State needs to take immediate action to ensure that our emergency telecommunications are not stifled."

"County governments must work alongside the State to ensure the funding needs are met for these important emergency services," said Genesee County Legislator Gregg Torrey, Human Services chair. “I want to thank Senator Rath and Assemblyman Hawley for fighting to secure our fair share of critical 9-1-1 funding which is needed to support our County Public Safety operations."

Genesee County Legislator Gary Maha, Public Service chair, said: "We have been fighting this battle for years through the New York State Sheriffs’ Association, the New York State 911 Coordinators Association and the New York State Association of Counties. It is time the Governor stops using these funds for other purposes than 9-1-1 services."

"The delay in releasing already collected 9-1-1 surcharge revenue money could cost Genesee County over $500k in the 2021 budget," said L. Matthew Landers, Genesee County manager, budget officer. "While we have long been advocating that a greater share of the collected surcharge go to the intended recipients, namely emergency communications operations such as the Genesee County Dispatch Center, this recent delay in funding is unexplainable and undermines emergency communications operations across the State."

Emergency Communications Director Sharpe, of the Genesee County Sheriff’s Office, and NYS 911 Coordinators Legislative Committee chair, said: “Over the past year, our first responder community needed to address the pandemic while continuing to provide emergency services to the public.

"Our friends at the Department of Homeland Security and Emergency Services Office of Interoperable and Emergency Communications (DHSES/OIEC) have been excellent partners by assisting local communities setting up communications for testing sites, emergency clinics, and now mass vaccination sites. DHSES/OIEC also hosted teleconferences for local and county partners to discuss best practices during the pandemic.

"Unfortunately, the State of New York has not honored their commitments regarding grant funding. Counties provide a majority of public safety answering point (9-1-1 center) services throughout the State and also administer a majority of public safety communications systems. During this pandemic, the State has inexplicably halted and delayed grant funding despite the funding stream for those grants increasing during the pandemic. 

"We are asking our partners at the State to honor their words, obey the laws of the State of New York, execute the law in a timely manner, and release the grant funding that is now above a year overdue."

The State has yet to release the 2020-21 grant funding or the application information for 2021-22.

June 15, 2016 - 4:40pm
posted by Billie Owens in news, genesee county emergency dispatch center, 9-1-1.

Press release:

The Genesee County Emergency Dispatch Center now offers text to 9-1-1 services. Below are a few guidelines for the use of text to 9-1-1.

  1. Call 9-1-1 when you can, text when you can’t.

    1. Calling 9-1-1 is always your best option as our dispatchers have a better chance of locating you and

      recording background noises or conversations that can be used as evidence if you are a victim of a crime.

    2. Text to 9-1-1 provides better access for individuals who are deaf, hard of hearing, or may have trouble

      speaking especially in a mobile environment.

    3. Text to 9-1-1 is appropriate for victims whose hiding location may be revealed by speaking on the phone.

  2. How to text 9-1-1 in an emergency:

    1. Enter the numbers “911” in the “To” field;

    2. The first text message to 9-1-1 should be brief and contain the location of the emergency and type of

      help needed;

    3. Push the “Send” button (if hiding, ensure phone and text alerts are silenced).

    4. Be prepared to answer questions and follow instructions from the 9-1-1 call taker.

    5. Text in simple words – do not use abbreviations or emoticons.

    6. Keep text messages brief and concise.

  3. Below are a few things to know if you need to text 9-1-1:

    1. Text location information is not equal to current location technology.

    2. As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not

      be received; this may significantly delay response times.

    3. Text-to-9-1-1 is not available if you are roaming.

    4. A text or data plan is required to place a text-to-9-1-1.

    5. If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message

      indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.

    6. Photos and videos cannot be sent to 9-1-1 at this time.

    7. Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other

      than 9-1-1.

  4. Do not text and drive!

  5. Prank calling or texting 9-1-1 can be considered falsely reporting an incident or aggravated harassment; you may be arrested and prosecuted for abusing the 9-1-1 system.

  6. Additional information regarding text to 9-1-1 can be found at the Web address immediately below: http://www.nena.org/?page=textresources 

April 12, 2016 - 4:33pm

Press release:

In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor. National Public Safety Telecommunicator Week is a time to thank these men and women who have dedicated their lives to serving the public.

The Genesee County Sheriff’s Office recognizes and commends the County’s 9-1-1 dispatchers for their dedication, professionalism and commitment to public service.

9-1-1 dispatchers are there 24/7,365 days a year for first responders and the public in time of need. Many people do not think about these seemingly nameless, faceless individuals until they experience actual emergencies themselves. In many instances, 9-1-1 dispatchers make the difference between life and death.

More than 82,000 events were dispatched in 2015, a daily average of 224, and 134,937 telephone calls were handled last year, which is an average of 369 calls per day. The Genesee County Emergency Dispatch Center (Public Safety Answering Point-PSAP) is comprised of 24 men and women who dispatch to five local police agencies/New York State Police; 19 fire departments/Emergency Management Service; three ambulance services; as well as 41 other local, county, state, regional, and federal agencies.

The Genesee County Sheriff’s Office recognizes these public safety professionals who have worked so hard during this past year. Every day, citizens depend on the skill, expertise and commitment of the 9-1-1 dispatchers. They are the first to take that phone call; the first to provide basic life support in a medical emergency, and also the first to dispatch needed fire, police or EMS responders for the call. They are to be recognized and commended.

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