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Developing relationships, in and outside of the House

By Joanne Beck

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Editor's Note: This is the second of a series about new staff at Crossroads House, which is to celebrate 25 years of existence in January.

She was a friendly face in the main office at Washington Towers for 15 years, and although she enjoyed it, there came a time of burnout, Vicki Johnson says.

She left in May 2021 and eventually decided that “it was just time for me to make a change.”

Johnson began her new role as director of development at Crossroads House on Aug. 1.

“I  like working with the elderly. And it's where I just really saw how fragile life is,” she said during an interview at the House on Liberty Street, Batavia. “It can be kind of, you know, you can get a little burnout with dealing with the elderly and disabled. And so this came up and I just knew it was time. Caregiving and Crossroads have always just been something that I feel — like my husband says -- destined to do.”

Johnson provided care for her grandmother Lucy, who was nearly 104 when she died, and for her mom Betty, and now for Aunt Dorothy, who is in a nursing home.

“I think I've always been of that caregiving nature. And just having been with people at end of life. And again, just seeing how fragile life is, you know, in my position at Washington Towers. Unfortunately, over the years, there were numerous people that we did welfare checks on and came upon them that they had passed. We were the first ones that tended to see their decline, whether they were getting dementia or just failing in health, and it's there where I kind of saw the negative part of the family relationships, and how they treat the elderly … it kind of just had me gravitate toward caregiving.”

It was while at Notre Dame High School for about three years that Johnson learned more about development initiatives and fundraising, she said. That shored up her experience for this new role of overseeing fundraising events, donor relationships, endowments and the like, plus probably getting involved with grant writing along with Executive Director Charlotte Crawford, Johnson said.

“Obviously, we need funds, because we're funded totally by the wonderful community that we live in. So I'm looking for new fundraising ideas, trying to get to the younger group, the younger people, with some fundraisers that might appeal to them,” she said. “And when we have the famous garage sale that they do, they have their basket raffles, their fall and spring basket raffles. We're lucky recipients of some outside (sponsored) golf outings that we just supply some help, maybe some baskets, but then we get some of the proceeds. So that's a great thing for us.”

Part of her job will entail raising awareness in order to increase donations for the nonprofit comfort care home. It exists primarily on the generosity of others, so it’s crucial to operations for Johnson to do her job successfully. She plans to get “our image out there” and provide more updates via the website and social media, she said.

After all, the House will be celebrating its 25th anniversary in January, and there are many people — staff, volunteers, families, board members, donors — that will want to recognize the work that’s been done and the missions accomplished.

Johnson wanted to fully envelop those missions, so she took the new orientation training, which consisted of instruction and shadowing volunteers. She wants to also become a volunteer and complete the end-of-life doula course so that she can be a companion for people when they are approaching the end in their own lives.

She doesn’t fear death, and is, in fact, comfortable with the concept.

“So it's just someone that accompanies you through your journey. It’s a time really to celebrate life, to look for reconciliation and forgiveness,” she said. “It’s incredible to hear the stories of people.”

Photo: Vicki Johnson at Crossroads House in Batavia. Photo by Joanne Beck.

New Crossroads House executive director feels at 'home'

By Joanne Beck

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It’s a familiar-sounding story for most executive directors of Crossroads House: though the job is primarily administrative, it’s the care, compassion and the easy-going homey environment that lures one in to embrace the mission and the home.

Charlotte Crawford is no different in that respect; she wanted to be involved with caregiving ever since she was a child, she says. Her path to the nonprofit strays a bit, however, because she didn’t purposely pursue a permanent position. Quite the opposite, in fact, as she admits she was ready to “retire, retire,” with no inkling to look back.

“My husband laughed at me and he said, ‘You're never going to retire.’  And he's probably right. Because as long as I can find something I'm passionate about, I'm going to keep doing it. And this place, I'm exceedingly passionate about,” Crawford said during an interview at the house on Liberty Street, Batavia. “My father passed away here 11 years ago. And the care that he received from the people that were here was bar none. I'd worked in a hospital and I didn't see care like that. And the vast majority of the people here have no real medical training. These are people that have a desire and a true passion to help other people. They just want to give.”

A registered nurse since 1979, Crawford has worked in many different scenarios, from nursing in a hospital and home care to working in doctors’ offices and providing long-term services. Through it all, she experienced something completely different than at Crossroads House, she said. It wasn’t until she saw how death could be done — with peace, dignity and lessened fear while doing, eating and being what one wants — that she wanted in.

Crawford was a board member for two and a half years before accepting the interim executive director role in March 2021.  Here’s the “funny” thing, she said: “My intent was only to be interim until they hired somebody else.”

“And then I got in here, and I loved the place to begin with,” the Darien resident said. “When I got in here, and actually got to work with the amazing volunteers, and the other people in this house, I was just blown away at the care and compassion. And I had to become part of it.”

She was hired as the permanent director on June 15. As with many others who have dedicated their hearts to the place, Crawford has a personal and professional background there. Her father was not at the House for long — just four days — and yet during that time, Crawford had the opportunity to be something unique to her ill father after tending to his medical needs at home for so long

They watched old videos, and made dad his favorite chocolate pudding, and eggs just the way he liked them. There was relief, and even some fun, she said.

“The experience was amazing,” she said. “I went from being a caregiver to being a daughter. It was like a weight had been lifted. It was very peaceful here.”

She has quickly gone from a near-future retiree to an executive director with a mission or two. A big goal is to further educate people about the uncomfortable topic of death and to raise awareness of what Crossroads is all about.

So what’s a key element of dying that people should know?

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“Everybody dies,” she said. “The hard part is not knowing what you don’t know, understanding that not eating is the dying process, for a family to know what they’re experiencing is normal. And it’s hard.”

And her other mission? To remain as executive director for as long as she can. She’s committed to the long haul, she said.

“I love the fact that I can come down here and talk to them, making sure they get what they need, making them feel like it’s their home too,” she said. “My goal has always been to help people, and my niche is medical. Everyone gets to be like family; I love that. This is home.”

Crawford credits founder Kathy Panepento for establishing in 1998 what surely will be her biggest legacy: an end-of-life comfort care home with the mission “to help you live your best life until your last breath.”

The biggest challenge so far, Crawford said, has been retaining a large core of volunteers for the round-the-clock resident care, plus helping with fundraising, housekeeping, property maintenance, office work, and gardening duties.

Other new staff includes Director of Development Vicki Johnson and Volunteer Coordinator Ashley Manuel. They will also be profiled in this series.

Top photo: Charlotte Crawford in one of her favorite places at Crossroads House -- a resident's room. Photos by Joanne Beck.

Charlotte Crawford named Crossroads House director

By Press Release

Press release:

The Crossroads House Board of Directors is pleased to announce the appointment of Charlotte Crawford as their new Executive Director, effective immediately. Charlotte has been serving as the interim Executive Director following the departure of Jeff Allen.

A native of Western New York, Charlotte has worked as a nurse in many areas such as: physician’s offices, nursing homes, and hospitals. In addition to teaching Nursing Leadership at GCC, she also continues to serve as a NYS Certified Paramedic. Her last 22 years were spent at Lake Plains Community Care Network (LPCCN), a rural health network covering Orleans, Genesee, and Wyoming Counties. She began her employment as the Care Management Developer, followed by Associate Director, and the last 6 years as the CEO.

Charlotte met Kathy Panepento, the founder of Crossroads House, many years ago when Crossroads House was just a dream. Little did she know that fifteen years later her father would become a resident in the home. It was then that the mission of comfort care became very near and dear to her heart; however, she did not become actively involved until 2 ½ years ago when she was invited to become a member of the Board of Directors. In March of 2022, she was asked to fill in as the Interim Executive Director, and fell in love with Crossroads House, the mission, and all the amazing nurses, aides, and volunteers. Charlotte found their passion and dedication for everything they do to be contagious. “I am extremely excited to become a part of the talented administration team as we constantly strive to move Crossroads House forward to expand our offerings and services, and grow to better serve our community.”

Crossroads House receives donation from Pay It Forward initiative

By Press Release

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Press release:

Pay It Forward is a unique initiative at Bell Bank, putting dollars into the hands of our Bell team members every year so they can give where they see the most need. This tradition has empowered millions of dollars in grassroots giving and impacted tens of thousands of lives. The Bell Bank PAY IT Forward program has existed for 12 years with 12,000 stories and $17 million in giving. Bell Bank is proud to Pay IT Forward with this donation to Crossroads House in memory of activist Jeremy Tjhung.

Dash Hamblin, a mortgage loan officer with Bell Bank Mortgage requested this donation. He is a former resident of Horseshoe Lake in Batavia.
Jeremy’s sister Vinnie (pictured) was Mr. Hamblin’s special education teacher to his adopted son Matthew. He now resides in Santa Fe, New Mexico.

Founded in 1966 and headquartered in Fargo North Dakota. Bell Bank is the largest privately-owned local bank in North Dakota, South Dakota, and Minnesota. Bell Bank has 2000 employees at its 16 locations, with assets totaling over $12 billion. While many companies focus solely on net profits, Bell

Bank and Bell Bank Mortgage’s “bottom line” statement is unusually simple: “Happy Employees! Happy Customers!”

We believe that if we create a great environment for our employees, who in turn give outstanding service to our customers, we will build stronger communities.

Arctic Refrigeration and Mager family make $2,300 donation to Crossroads House

By Howard B. Owens

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Arctic Refrigeration Co. of Batavia and the Mager family delivered a $2,310 donation today to Crossroads House.

Half of the money came from family members, a donation in lieu of Christmas presents to each other, and half came from the proceeds of the annual Henry J. Mager Memorial Scholarship Golf Tournament.

After a two-year hiatus because of the pandemic, the golf tournament, founded in 2010, will return this September.  Named after the founder of Arctic Refrigeration, proceeds from the tournament are used to fund scholarships for students from Batavia High School or GVBOCES who are intent are pursuing a career in a trade, such as construction engineering, architecture, HVAC, automotive, building, agriculture, or energy.  

Fundraising has been more difficult during the pandemic, said Diane Sia, a staff member at Crossroads House, and donations by families and businesses such as the Magers set an example for what others can do to help organizations in the community.

"That is huge in our books," Sia said.

Photo by Howard Owens. From left, Emily Crawford and Diane Sia, with Crossroads House, and Jon Mager and Teresa Tamfer.

Whittier Memorial Triples No-Tap at Oak Orchard Bowl in Albion kicks off busy bowling tournament schedule

By Mike Pettinella

Genesee Region USBC bowlers have plenty of tournaments to choose from over the next couple months, starting with this weekend’s 9th annual Scott Whittier Triples No-Tap Memorial Tournament at Oak Orchard Bowl in Albion.

The event lists four squads – 1 p.m. and 3 p.m. today and Sunday – and offers at $600 first prize. The entry fee is $75.

Proprietor Randy Hanks reports that today’s squads are nearly full, but there are many openings tomorrow. To enter, call 589-6900.

More information can be found on the Oak Orchard Bowl website – www.oakorchardbowl.com/tournaments.

Other tournaments are as follows:

  • Feb. 4-6 – Help-R-Hero’s 4-Person Handicap No-Tap, Le Roy Legion Lanes. Entry fee is $100 per team. First place is $1,000, based on 40 teams. Squad times are 7 p.m. Feb. 4, noon and 3 p.m. Feb. 5 and 2 p.m. Feb. 6. Call 585-409-6459 to enter.
  • Feb. 5-6 – GRUSBC Youth Team, Oak Orchard Bowl, Albion. An entry form can be found at www.bowlgr.com.
  • Feb. 13 – Super Bowl Handicap Singles, Mancuso Bowling Center, Batavia. Entry fee is $45. One squad at noon. Call 716-474-7960 to enter.
  • Feb. 19 – GRUSBC Doubles No-Tap, Mount Morris Lanes. An entry form can be found at www.bowlgr.com.
  • Feb. 25-27 – 20th Anniversary Ron Riggi Memorial, Le Roy Legion Lanes. Four-person handicap. Call 585-409-6459 for squad times and availability.
  • Feb. 25-27 – 26th Annual Betty Ellison Memorial Strike Out for Crossroads House fundraiser, Mancuso Bowling Center.  Squad times are 6 p.m. Feb. 25, 3 and 6 p.m. Feb. 26 and 1 p.m. Feb. 27. Entry fee (five person team) is $125. To enter, call Cindy at 585-993-0584 or Tara at 585-409-0136 or go to www.crossroadshouse.com/upcoming-events.
  • Feb. 27 – Tommy Kress 60-and-Over Tour, Brockport Bowl. Qualifying squad at 11 a.m. Entry fee is $50. Walk-in are accepted (registration starts at 10 a.m.).
  • March 4-6, 11-13, Bertram Memorial No-Tap, Mount Morris Lanes.  Entry fee is $125 for a five-person team. First place is $1,000. To enter, call 585-658-2540.
  • March 5 – King & Queen Mixed Doubles Handicap, Mancuso Bowling Center. Entry fee is $50, with a $500 first prize, based on 60 entries. Squad times are noon and 2 p.m. Call 716-474-7960 to enter.

Photos: 'Musical Memories' at City Church

By Howard B. Owens

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Past and present came together Saturday night at City Church in a 15th-annual "Musical Memories" concert in support of Crossroads House in Batavia.

This year, the free concert honored COVID caregivers and honored victims and survivors.

Performers this year included: The Rochester Hitmen, The Park Avenue Brass, St. Joseph’s Batavia Brass Ensemble, The Hamburg Kingmen Drum Corps, and Mighty St. Joe’s Drum & Bugle Corps.

Photos by Alecia Kaus/Video News Service.

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Mark Your Calendars: Crossroads House annual Garage Sale is July 28 to 31

By Press Release

Press release:

Crossroads House volunteers are moving full steam ahead as they prepare for their annual Garage Sale at 11 Liberty St. in Batavia.

Donations of items are being accepted on Mondays and Thursdays from 10 a.m. to 2 p.m.

The sale will be on Thursday, July 29th from 9 a.m. to 6 p.m., Friday, July 30th from 9 a.m. to 4 p.m., and Saturday, July 31st from 9 a.m. to 12 p.m.

There will be a presale on Wednesday, July 28th from 9 a.m. to 12 p.m. Admission for the presale is $5 per person aged 16 years or older.

We have a wide variety of new, next to new, and vintage treasures for your shopping enjoyment, and all items are priced to sell!

For more information on donations to our sale, please call Jackie at (585) 734-0125. (No early birds, please.)

Spring Basket Raffle presale and fundraiser for Crossroads House is next month

By Press Release

Press release:

The Annual Spring Basket Raffle fundraiser for Crossroads House will take place on Saturday, June 5th from 12 to 4 p.m. A presale will be Friday, June 4th from 4 to 6:30 p.m.

This event will be hosted at the Arc Community Center, 38 Woodrow Road, behind Notre Dame High School in Batavia.

There will be more than 100 baskets! In addition, we will have mega raffle prizes which are valued at $100 or more.

Masks will be required, and social distancing maintained.

This will be a “walk-thru” raffle, so you will be notified by phone on Saturday if you have won.

We’re sorry, we won’t be serving lunch this year, but we know that you’ll be amazed at the variety and high quality of our baskets.

We look forward to seeing everyone and are so grateful for the support of our wonderful community. We could not do what we do without you!

Crossroads House Car Wash Memorial Fundraiser is going on now until 8 p.m. at Classy Chassy on Veterans Memorial Drive

By Press Release

Submitted photos and press release:

Is your vehicle ready for a bath? Might we suggest the best wash in town? Thank you so much to Ellen Greene-Gruttadauria of Classy Chassy Car Wash, and Kim Pangrazio, for planning a car wash fundraiser to support Crossroads House!

This will be in memory of Kim's mother, Carol, who was our resident back in 2018. Carol was a local gal and made her way deep into the heart of our community. The event will take place Tuesday, May 11th at the 4120 Veterans Memorial Drive location ONLY (across from Walmart).

Now until 8 p.m., you pay only $5 per Eco Tunnel Wash, which the Classy Chassy is donating back, along with their generous match of $5, to bless us with $10 per car! This is their best wash, the Eco Tunnel Bath, an $18 value for only $5!

Show your car some LOVE on today and thank you for supporting Crossroads House!

Below, Kim Pangrazio, left, and her late mother, Carol.

Licata Chiropractic and Wellness Center in Batavia donates $1,000 to Crossroads House

By Billie Owens

On Thursday, Nov. 19, money raised locally from selling homemade face masks along with donations and some matching funds were presented to Jeff Allen, executive director of Crossroads House.

Donations totaling $716 from patients at Licata Chiropractic and Wellness Center and their families and friends, plus some matching funds from chiropractor Sandra A. Licata were given to the nonprofit hospice house in Batavia -- $1,000 all together.

The fundraising effort began after Licata purchased the property at 542 E. Main St. in Batavia and she and business partner Michael Grasso LMT moved there in February.

The chiropractor and licensed massage therapist have both been in practice for 22 years, working together since 2001.

The new location's private parking and a bright new cheery office helped seal the deal.

They made the move in March, then COVID-19 struck.

The Wellness Center staff fixed up the “542” and worked seeing patients on an emergency basis through the end of spring. Unfortunately, massage therapy was closed for three months.

At the same time, Benay Chamberlain was trying to find a way to help others. She was among the vulnerable population and feeling helpless. Her daughter sent a pattern of masks and a video to Anna Fenton, who printed it and showed Chamberlain, who took it from there.  

Material, thread and elastic were hard to come by at first. Through connections and donations the two women came up with enough to make some masks. Initially, Chamberlain made 37 masks and said “that’s enough.” But now they're at 245 and counting!

They decided to ask Licata if she would make them available in her office to help raise money for Crossroads House and Licata happily agreed.  

The team at the wellness center has been able to see patients normally and safely with some new COVID-19 protocols in place and they've been steadily busy since.

Allen of Crossroads House said the donation will go to operational needs. He is thankful to all who donated and says he's truly amazed how people can come up with wonderful fundraising ways to help Crossroads House.  

Chamberlain says she will continue to make masks until they are no longer needed. Masks are on display at the “542.”

Anyone wishing to make donations to Crossroad House can do so at : P.O. Box 403, Batavia, NY 14020.

Licata and staff thank all who helped make that donation last week possible and hope to raise more money to donate by spring.

To inquire about a mask call Licata Chiropractic and Wellness Center at 343-5311 or email:  licatachiropractic@gmail.com

Top photo: Crossroads House Executive Director of Crossroads House, left, receives $1,000 check from chiropractor Sandra Licata. Her business partner Michael Grasso LMT is in the middle.

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Sponsored Post: Crossroads House to host Christmas Garage Sale this weekend

By Lisa Ace


Crossroads House will be having our annual Christmas Sale again this year. It will be a downsized version from the last couple of years and take place right in our garage.

The “Comfort Foods” Cookbook will be available at the sale or you can purchase online at www.crossroadshouse.com.

We will be observing standard safety precautions including masks, social distancing, and sanitizing. Enjoy great gift and collectible shopping while supporting comfort care in your neighborhood. We'll see you this weekend!

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