We would like to raise awareness in the community about a recent increase in fraudulent phishing schemes designed to exploit members’ personal and financial information. 

As part of the most recent scheme, customers receive a text message asking them to provide personal information through a link, or receive a phone call from someone claiming they are from their bank or credit union asking to confirm their identity by providing personal details.

It’s important that customers refrain from providing information to these individuals. ESL will never ask you to:

• Click links in text messages to verify information
• Provide banking login credentials (i.e. User name and password)
• Share Apple, Samsung, or Google ID information
• Provide any two-factor authentication codes or confirm login codes that have been sent to your phone or email

Ensuring the safety of customer information is of the utmost priority. If you have any questions about a call, text, or piece of mail you received, please call us at 585.336.1000.

We have been alerted through the National Funeral Directors Association (NFDA) of a scam targeting families we may have recently served. The predators are targeting those who have recently experienced a death by using recently published obituaries as well as those who may have made preneed funeral arrangements.

For the families who have recently experienced a death, scammers posing as a member of the funeral home’s staff are calling to tell families that they owe another $1,000 (or some other amount) for the service.

Families are also being contacted to say that a “security deposit” of $1,500 (or some other amount) is needed for their preneed account. The scammers threaten that if the deposit is not paid immediately, the funeral home cannot guarantee that the service will take place.

“While we have not been made aware of any specific instance of this scam happening locally, we certainly encourage all families in our community to be aware of this ongoing situation and to contact their funeral home of preference independently of any phone call received making such claims,” said Justin D. Calarco-Smith, funeral director and president of H.E. Turner & Co. and its affiliated funeral homes in Genesee and Wyoming counties. “If this is indeed happening in our area, we’d like to be aware,” added Calarco-Smith.

With the holiday season upon us and the giving spirit roused, the Genesee County Sheriff’s Office would like to take this opportunity to remind everyone not to let their generosity contribute to them falling victim to one of many prevalent scams.  As a general rule, it is a best practice to never provide personal or financial information to anyone who calls you over the phone or contacts you via e-mail or text message who may purport themselves to be a representative from Law Enforcement, the Federal Government, a Bank/Financial Institution, or other business. 

• Scammers will often contact you pretending to be from a known organization such as the Sheriff’s Office, IRS, FBI, Microsoft, Pay Pal, Amazon, or countless other businesses/government entities.  The scammer may indicate that you have a problem with your account or there is a virus on your computer, and they need to assist you in rectifying the issue. 

Scammers may ask:

• you to click on a provided link
• for personal and banking information
• for remote access to your computer to assist in correcting the fictitious problem 
• The scammers may tell you that your daughter, son, husband, wife, grandchild, close friend or someone you know is in trouble with law enforcement and needs money for bail. 
• Scammers may indicate that you have won a sweepstakes and that they will be sending you a check to cash and then ask that a portion of the proceeds be sent back to them. 
• Scammers may ask for payment in the form of gift cards, electronic payments or ask that you send cash in the mail to a specified address.  Scammers may also indicate that they will send a currier to your residence to retrieve your payment. 

These perpetrators of scams will attempt to pressure you to act quickly by threatening that the problem will only get worse if you don’t act now or that you will be arrested if the issue is not immediately addressed. 

Please be suspicious of anyone asking for personal or financial information.  If you suspect something may not be legitimate, tell someone you trust what the situation is before you act and potentially suffer a financial loss that may not be recoverable or disclose personally-identifying information. 

If you fall victim to a scam, please report it to your local law enforcement agency.

Have a safe and secure Holiday Season!

Callers claiming to be from Medicare have been targeting seniors in our local area.

Please be aware:

• Medicare will NEVER call and ask for your Medicare number.
• If you get a call from someone promising free items, if you give them your Medicare number (can include back brace, glucose monitor, pain relievers for arthritis) -- DO NOT DO IT. This is a scam, even if they tell you it is not.
• Refuse any offer, money, or gifts for free medical care.
• If you see any charges on your Explanation of Benefits from Medicare, or from your Medicare Advantage provider that you do not understand, call the office from where it was billed to question the charge.
• Most importantly – guard your card like it is a credit card. If you did not initiate the call, do not give out any information.

If you feel you may have been a victim of Medicare fraud, please call the NYS Senior Medicare Patrol at 1-800-333-4374.

The City of Batavia has become aware of a scam in which the scammers are using the phone number and name of the City in an attempt to get victims to provide personal banking information. The caller ID comes across as “City of Batavia” with the phone number (585) 343-8182. The scammer is telling victims they have overcharged on a utility bill and want information to reimburse the money.

The City of Batavia will not request personal banking information over the phone. The City only provides refunds or payments to citizens and vendors in the form of a check.

Follows these tips from the Federal Trade Commission to help avoid fraud:

1.    Spot imposters. Scammers often pretend to be someone you trust, like a government official, a family member, a charity, or a company you do business with. Don’t send money or give out personal information in response to an unexpected request — whether it comes as a text, a phone call, or an email.  

2.    Do online searches. Type a company or product name into your favorite search engine with words like “review,” “complaint” or “scam.” Or search for a phrase that describes your situation, like “IRS call.” You can even search for phone numbers to see if other people have reported them as scams.

3.    Don’t believe your caller ID. Technology makes it easy for scammers to fake caller ID information, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine.

4.    Don’t pay upfront for a promise. Someone might ask you to pay in advance for things like debt relief, credit and loan offers, mortgage assistance, or a job. They might even say you’ve won a prize, but first you have to pay taxes or fees. If you do, they will probably take the money and disappear.

The Batavia Police Department has been made aware of a scam in which suspects will contact immigrants claiming to be government agents.

The suspects will inform the individuals that their accounts have been flagged for sending money to terrorist organizations and demand that the individuals send them gift cards to correct the issue. The suspects will threaten to have the individuals deported if they do not comply.

The United States Government will never require the purchasing of gift cards to clear any issues. Citizens who receive these calls should never comply and not provide any personal information to the suspects.

Follows these tips from the Federal Trade Commission to help avoid fraud:

1. Spot imposters. Scammers often pretend to be someone you trust, like a government official, a family member, a charity, or a company you do business with. Don’t send money or give out personal information in response to an unexpected request — whether it comes as a text, a phone call, or an email.
2. Do online searches. Type a company or product name into your favorite search engine with words like “review,” “complaint” or “scam.” Or search for a phrase that describes your situation, like “IRS call.” You can even search for phone numbers to see if other people have reported them as scams.
3. Don’t believe your caller ID. Technology makes it easy for scammers to fake caller ID information, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine.

Don’t pay upfront for a promise. Someone might ask you to pay in advance for things like debt relief, credit and loan offers, mortgage assistance, or a job.

1. They might even say you’ve won a prize, but first you have to pay taxes or fees. If you do, they will probably take the money and disappear.
2. Consider how you pay. Credit cards have significant fraud protection built in, but some payment methods don’t. Wiring money through services like Western Union or MoneyGram is risky because it’s nearly impossible to get your money back. That’s also true for reloadable cards (like MoneyPak or Reloadit) and gift cards (like iTunes or Google Play). Government offices and honest companies won’t require you to use these payment methods.
3. Talk to someone. Before you give up your money or personal information, talk to someone you trust. Con artists want you to make decisions in a hurry. They might even threaten you. Slow down, check out the story, do an online search, consult an expert — or just tell a friend.
4. Hang up on robocalls. If you answer the phone and hear a recorded sales pitch, hang up and report it to the FTC. These calls are illegal, and often the products are bogus. Don’t press 1 to speak to a person or to be taken off the list. That could lead to more calls.
5. Be skeptical about free trial offers. Some companies use free trials to sign you up for products and bill you every month until you cancel. Before you agree to a free trial, research the company and read the cancellation policy. And always review your monthly statements for charges you don’t recognize.
6. Don’t deposit a check and wire money back. By law, banks must make funds from deposited checks available within days, but uncovering a fake check can take weeks. If a check you deposit turns out to be a fake, you’re responsible for repaying the bank.
7. Sign up for free scam alerts from the FTC at ftc.gov/scams. Get the latest tips and advice about scams sent right to your inbox.

If you spot a scam, report it at ftc.gov/complaint. Your reports help the FTC and other law enforcement investigate scams and bring crooks to justice.

Assemblyman Steve Hawley is aware of the recent string of fraud cases that have developed in the wake of an overwhelmed New York State Department of Labor (NYSDOL) doing what it can to assist as many people as possible during the COVID-19 pandemic, which has caused a significant number of people to lose their jobs.

The scam stems from evidence that individuals throughout Western New York have received letters concerning unemployment benefits from the NYSDOL, despite never having sought unemployment claims at all. Hawley is urging everyone to remain vigilant and responsible during this time.

“I have my reservations when it comes to government agencies operating efficiently,” Hawley said. “I am coordinating with the NYSDOL to ensure those who need legitimate support receive it, and those who are falling victim to these identity thieves know what steps to take to set things right.”

NYSDOL is still developing a comprehensive set of instructions that it will make public for those wondering what steps to take should they receive such a letter. Until that time, Hawley is encouraging all citizens to stay vigilant, monitor their mail, and should they notice anything suspicious coming from the NYSDOL in the mail (particularly when they have not claimed unemployment), they should report it to the Fraud Department by calling toll-free at (888) 598-2077, or visiting this website.

Citizens are also encouraged to email the FBI branch in Buffalo if they have received a letter or related debit card contact at: rochester.bf@fbi.gov or call the number of the New York State Police Troop A Headquarters at (585) 344-6200.