Local Matters

Community Sponsors

Tompkins Bank of Castile

June 30, 2020 - 12:05pm
posted by Howard B. Owens in Tompkins Bank of Castile, business, covid-19, coronavirus.

Press release:

More than 700 companies throughout Western New York were able to access approximately $120 million under the Small Business Administration’s Paycheck Protection Program facilitated by Tompkins Bank of Castile.

 “Keeping with our longstanding commitment to the community, we were happy to do our part to support local businesses, especially during this time of need,” said President and CEO, John McKenna. “We’re thankful that our efforts were able to protect more than 7,000 local jobs.”

Essential bank staff aimed to get ahead of the rush by working extended hours — mostly remotely — to reassure customers, explain the PPP program, and process the loans as quickly as possible.

Local businesses are using the loans to keep employees on their payrolls, as well as cover other operating costs including interest, rent, and utility costs. The customers were very appreciative of the support.

“We’re grateful for Tompkins for keeping us updated on this process and supporting us along the way,” said one small business owner. “I really appreciate the information they have been able to provide, and I feel very confident with Tompkins at the helm.”

The COVID-19 pandemic required Tompkins to restrict its services to drive-up, ATM, phone, mobile, and internet banking. During this time, the staff worked diligently to educate customers about its electronic services.

“As an essential business, we’ve been fortunate to stay open and accessible to our customers when they need us most,” McKenna said. “We believe in the power of our local people working together to help our communities grow and thrive; That’s why we’ll continue to do everything possible to support our friends and neighbors as we work together to recover.”

April 1, 2020 - 3:36pm

Press release:

In an effort to assist its employees with unexpected financial burdens faced during the current COVID-19 crisis, Tompkins Financial is offering a discount loan program to non-executive Tomkins employees who have encountered increased expenses or decreased income. These include spouse or domestic partner’s job loss, and unexpected costs for elder care or child care.

In addition, Tompkins has instituted a premium of up to 25 percent additional pay for employees whose essential work requires them to be on-site.

“Banks have been deemed to provide an essential service to our customers and communities and this is a way we can show our appreciation to our employees,” said John McKenna, president and CEO. “We understand that while we as a company are fortunate enough to maintain our workforce during this time, our team members may have spouses or partners who experience job loss.

"We also appreciate that they may experience unexpected costs related to the pandemic. We want our team members to know that Tompkins is standing by them in the same way they are standing by our customers.”

The premium pay model will apply to both exempt and non-exempt non-executive employees whose work requires them to report to a Tompkins location to perform essential job duties.

About Tompkins Bank of Castile

Tompkins Bank of Castile is a community bank with 15 offices in the six-county Western New York region. Services include complete lines of consumer deposit accounts and loans, business accounts and loans, and leasing. In addition, insurance is offered through an affiliate company, Tompkins Insurance Agencies, Wealth management, trust and investment services are provided through Tompkins Financial Advisors. Further information about the bank is available on its website, www.bankofcastile.com.

March 19, 2020 - 12:36pm

Press release:

In an effort to assist current customers with unexpected financial burdens faced during the current coronavirus crisis, Tompkins Bank of Castile has implemented a temporary loan assistance program for our customers.

Our new Loan Assistance Program offers two-month loan payment deferment for various loan types, including consumer and commercial loans and mortgages.

“Our commitment to our customers and community continues to be the driving force for all we do,” said John McKenna, president and CEO. “As a community bank, it is our duty to assist our customers when facing unexpected hardship. We’re grateful to be able to support our customers in any way we can.”

Customers who would like to participate in the program will need to contact their banker via phone or email immediately, or reach out to Tompkins Customer Care Center at 1-877-243-8030 to review options that may be available to them. Please visit our website for more information.

March 19, 2020 - 12:30pm
posted by Billie Owens in business, Tompkins Bank of Castile, coronavirus.

Press release:

In support of NY State’s efforts to slow the spread of the coronavirus, Tompkins Bank of Castile is transitioning to serving customers by drive-up or appointment only as of today, March 19. To make an appointment, customers may call their preferred branch or the Tompkins Bank of Castile Care Center at 1-877-243-8030.

Mobile and Online banking remain available 24/7 for many banking needs, including depositing checks, paying bills, and more. Other service options include:   

  • Full service 24 hour ATMs
  • Night drop depositories (available at most branches) 

Customers should be aware that the Gainesville Branch will be closing, and the Amherst branch will be by appointment only. Customers who normally bank at the Gainesville Branch are encouraged to schedule appointments at the Warsaw and Castile offices. 

“We are committed to implementing every measure possible to take great care of our employees and our customers, while providing uninterrupted access to your funds,” said John McKenna, president and CEO of Tompkins Bank of Castile.

“We understand the challenges that we all will be facing in the coming weeks, but we want to assure all of our customers that your Tompkins family is here for you. Through the power of our community, our employees, and our customers – we can get through this together.”

The company continues to monitor the coronavirus situation closely, and is following the guidance of relevant authorities, including the Centers for Disease Control and Prevention, the World Health Organization and various state and local government entities. As such, all functions that can be accomplished outside of a physical branch or office location have been moved to a remote environment.

For the most current information on the actions Tompkins Bank of Castile is taking, please visit their website.

Tompkins Insurance Agencies customers are encouraged to call TIA’s Customer Care Center at 1-888-261-2688. 

Tompkins Financial Advisors clients are encouraged to contact their advisor directly, or call 1-800-275-4003.

March 7, 2020 - 10:05am
posted by Howard B. Owens in Tompkins Bank of Castile, business, batavia, news, video, Chamber Awards.
Video Sponsor

Tompkins Bank of Castile is Genesee County's Business of the Year. Tompkins will receive the award tonight during an awards dinner at Quality Inn & Suites in Batavia.

December 13, 2019 - 5:03pm

Submitted photo and press release:

With the YMCA fundraising underway, Tompkins Bank of Castile and Tompkins Insurance generously donated $150,000 to the Healthy Living Campus Capital Campaign in a check ceremony Thursday (Dec. 12).

Their gift is in celebration of their 150th Anniversary serving the community. The YMCA wishes continued success for Tompkins Bank of Castile and Tompkins Insurance as both of our organizations work together to provide opportunities for the Genesee County area.

The Healthy Living Campus will be transformational for Downtown Batavia and benefit community residents as the new facility will have:

• Accessibility for the handicap;

• State of the art indoor playground;

• Splash pad;

• Teaching kitchen;

• Indoor track;

• Preschool wing;

• Pickup and drop-off for kids;

• Larger gym;

• New programs with the United Memorial Medical Hospital including working with physicians, dietitians, nutritionists, survivor programing to name a few.


Tompkins, one of the largest employers in the City of Batavia, pledged the money this spring.

“This project will be transformational for downtown Batavia and benefit thousands of community residents for many years to come,” said John McKenna, president and CEO of Tompkins Bank of Castile, in March.

“We’re excited to play a pivotal role in a project that is going to bring such positive change to the community,” David Boyce, president and CEO of Tompkins Insurance, added at that time.

The donation will support a $22.5 million land redevelopment project that includes the current YMCA and United Memorial Medical Center (UMMC) Cary Hall on Main Street in Batavia. The initiative will have a substantial impact on Main Street, which is home to the headquarters of Tompkins Bank of Castile and Tompkins Insurance Agencies.

This community initiative is expected to boost the regional economy by about $60 million over the course of its first decade, including jobs at the new campus and during construction, according to the Genesee County Economic Development Center.

Top photo, from left: John McKenna, president and CEO of Tompkins Bank of Castile; Rob Walker, GLOW YMCA chief executive officer; and David Boyce, president and CEO of Tompkins Insurance.

Subscribe to



Copyright © 2008-2019 The Batavian. All Rights Reserved. Privacy Policy | Terms of Service

blue button