Press release:

The Regional Transit Service (RTS), longtime employee Alan Moore, and scholarship winner Ava Flores were honored at the annual meeting of the Mental Health Association of Genesee and Orleans Counties (MHAGO). The event took place on Oct. 7 at Terry Hills Golf Course with 24 people attending.

MHAGO Executive Director Tom Christensen credited the dedication of the staff for keeping the agency open through the pandemic, noting that as an essential business, MHAGO has remained open to in-person services, with no staff layoffs or reduction of hours.

“The COVID-19 crisis highlighted for us how important everyday mental health and wellness practices are to managing social isolation, anxiety, and stress,” Christensen said. “We believe MHAGO services contributed to the emotional resilience of both our participants and our community during these uncertain times.”

RTS also contributed to the community’s well-being, according to MHAGO, by providing free rides to and from medical appointments – including visits essential for mental health – for the two counties’ residents. John Arneth, RTS’ Regional Manager for Genesee & Orleans, accepted the Constance E. Miller Award of Excellence on behalf of the organization. Constance E. Miller, along with a small group of dedicated volunteers, founded the Mental Health Association in 1993. This award honors her commitment to excellence by recognizing individuals and organizations who work to promote mental wellness, instill hope, and improve the quality of life for people living in Genesee and Orleans counties.

“We had some rigorous protocols to follow in order to keep everyone safe, but we were really happy to be able to continue to provide medical transport services during a time that created a lot of anxiety and fear for people,” Arneth said.

MHAGO recognized Alan Moore as a 25-year staff member. Colleagues described Moore as a mild-mannered, versatile, reliable team member who “quietly supports and encourages (MHAGO) participants.” It was also noted that he models self-care by walking regularly and “getting his steps in” each day.

MHAGO awarded the Board of Directors’ Educational Scholarship to Ava Flores, 2021 graduate of both Oakfield-Alabama High School and Genesee Community College. Flores is now studying psychology at Roberts Wesleyan College. The MHAGO scholarship program provides financial support to individuals pursuing higher education in the fields of human or social services. Flores received $500 toward her studies.

Kylee Criscione, a mental health program specialist from the state Office of Mental Health – WNY Field Office, gave a presentation via Zoom. She noted, aptly, that telehealth visits represent one of several ways MHAGO has stepped up to address

the challenges of meeting community needs.

In the annual report distributed at the meeting, Christensen noted that MHAGO Medicaid Managed Care HCBS services increased in 2020 to become the largest local provider of Mental Health HCBS, with 267 combined in-person and telehealth visits across 271 hours of service. “We look forward to further expansion of managed care services through the State’s newly proposed CORE (Community Oriented Empowerment Services) model,” he wrote.

Other noteworthy 2020 stats:

• A total of 256 persons were served by MHAGO programs, including 186 in the Recovery Center, 147 in the Social Club, and 50 in the Drop-In Center.
• MHAGO’s Recovery Center provided 5,009 combined in-person and telehealth visits across 3,028 hours of service.
• Social Club: 3,397 combined in-person and telehealth visits
• Drop-In Center: 1,726 combined in-person and telehealth visits
• Warmline: 2,852 outreach messages and 5,879 completed calls
• The agency also provided 1,014 one-way trips. All transportation staff also provided outreach telehealth calls and wellness checks during office hours.

MHAGO reported $576,030 total support and revenue, with $618,689 in total expenses. The agency ended 2020 with $129,358 cash on hand. The 2020 Financial Statement and Auditors’ Report were prepared by EFPR Group, CPAs, PLLC. Copies of the Audit and Form 990 may be obtained by request from the Mental Health Association of Genesee and Orleans Counties, 25 Liberty Street, Batavia, NY 14020.

“Even in good times,” Christensen said, “a lack of social engagement has been a leading predictor of poor health outcomes, poor quality of life, and shortened lifespans. With Covid bringing out the worst of these troubles, our staff really stepped up and made a big difference. I’m very pleased with our team.”

Consistent with the news last week that Governor Andrew Cuomo extended his New York State on PAUSE executive order through May 15, Regional Transit Service (RTS) announced today that the temporary waiving of fares will also be extended through May 15.

RTS initially waved fares on March 19 to help protect RTS Bus Operators and customers during the COVID-19 pandemic. RTS encourages customers to follow the guidance of elected leaders and health experts by staying home whenever possible and limiting travel to essential rides only. This includes trips to destinations such as the grocery store, pharmacy and medical facilities.

When taking these trips, RTS also encourages customers to follow Governor Cuomo’s executive order to wear a mask on the bus and while in public, and to maintain a distance of six feet between each other on the bus, at the RTS Transit Center and at bus stops.

For all other information, visit www.myRTS.com.

RTS announced today that service improvements stemming from the Regional Service Efficiency Study conducted in 2016 will be implemented in Genesee and Wyoming counties on Monday, June 26.

 

“These improvements to our transit system are a direct result of the engagement and feedback from customers and stakeholders in these respective communities, and months of hard work from the RTS team,” said Bill Carpenter, CEO at RTS. “We encourage our customers to provide input on the new changes in the coming days and weeks to help us ensure the most efficient operation possible.”   

 

The improvements are as follows:

 

RTS Genesee

 

Routes 1, 2, 3 and 4 will be renamed 211, 212, 213 and 214. Aside from the renaming of the routes, the biggest changes include the addition of service on Saturdays, connections to Orleans and Wyoming counties, and the creation of a “Countywide Runner.” The details of these and other improvements are as follows:

 

·   We retained a good portion of current route system (routes 211 and 212);

·   Route 212 will begin earlier in the morning to continue service to the Middle/High School and create additional opportunity for rides to work;

·   We added transportation to Big Tree Glen 10 times a day, Monday – Friday;

·   We integrated the early morning Genesee Community College (GCC) run into current routes and added additional transportation for a total of six trips to GCC;

·   We added a midday service run to Le Roy;

·   We added Saturday service;

·   We now connect with Orleans and Wyoming counties at K-Mart on Tuesday, Wednesday and Thursday at 8:55 a.m., 11:55 a.m. and 2:55 p.m., and;

·   We merged our Dial-A-Ride and Countywide service to create a “Countywide runner.” This countywide service is now available Monday – Friday to anywhere in the county not within ¾ miles of the route. This service will focus on countywide and medical appointments.

 

Following are the links to the new RTS Genesee route maps on our website:

·   RTS Genesee Routes 210 & 211

·   RTS Genesee Routes 212 & 213

·   RTS Genesee Route 214

To meet the evolving transit needs of customers in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties, RTS has launched a Regional Service Efficiency Study.

The purpose of the study is to identify service improvements and connections across the seven counties, and a key component of that study involves input from customers in those areas. RTS invites customers to share their thoughts by participating in an online survey and attending public workshops in February and March.

The online survey can be accessed through March 4 by using the following URL: https://www.surveymonkey.com/r/rtsservices.

In Genesee County, an information session will be held from 4 to 6 p.m. on Tuesday, Feb. 23, at County Building #2, 3837 W. Main Street Road, Batavia.

More information about the study can be found at https://www.myrts.com/Planning-Projects/Regional-Service-Efficiency-Study. 

For all other information, visit www.myRTS.com.

About RTS

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 900 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS provides safe, reliable and convenient public bus transportation to more than 18 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping and recreational activities every day. For more information, visit www.myRTS.com.