This press release is intended to provide guidance about the current procedures in place at Genesee County Department of Social Services regarding COVID-19.
Our office is currently open during regular business hours operating with minimal staffing. However, we are asking that people use other means of accessing our services whenever possible.
Regarding our various programs, here is some specific guidance:
SNAP/HEAP: Applications can be made online here or both programs. All interviews are being done via phone whenever possible. Paper applications are also accepted via mail, email, fax, etc.
Temporary Assistance(cash assistance): All requirements for in-person interviews have been suspended. Applications can be mailed, emailed, faxed, dropped off, etc. and you will be contacted for an interview. This includes all requests for emergency assistance.
Child Care: Paper applications can be mailed, emailed, faxed, dropped off, etc. and you will be contacted for an interview.
Medicaid: A majority of individuals can apply online here for Medicaid or other health insurance programs. For individuals who have been informed they must apply through our office, an application can be mailed, faxed, dropped off, etc. and you will be contacted for an interview. We ask that individuals who have a "spenddown" for this program, please send check or money order in the mail if possible.
If you need a paper application for our programs, we have placed some just inside the building for easy access. For all programs, please make sure you provide a phone number where you can be reached. If you do not have access to a phone, you may come in person to our office to be interviewed.
Payments for child support: When at all possible, please send payments via check or money order directly to: NYS Child Support Processing Center, P.O. Box 15363, Albany, NY 12212-5363 or pay online here.
Child Welfare and Adult Protective Services continue to provide all necessary services. There is decreased staffing and additional health precautions are being taken.
Please use the drop box located outside the building whenever possible. We will be checking this several times daily. Please call our office with any questions regarding our services at 585-344-2580. Once connected, if you know the extension of your worker, you may enter that. Otherwise, dial 0 for the operator.
Thank you for your cooperation in keeping our community healthy.
Secretary to the Commissioner
Genesee County Department of Social Services