Press release from the Genesee County Sheriff's Office:
The Genesee County Sheriff's Office is advising citizens to be aware of a scam targeting local area residents and businesses. The scam involves a phone call from a utility company claiming that the customer is overdue on their utility payments and that their service will be shut off within an hour if they do not make an immediate cash payment in person to their representative.
They are using a realistic call-back number and automated message that resembles an actual utility company's message and slogan. Once you contact the representative at the number given, and follow the prompts, the customer service person with whom you speak will demand that you make a cash payment to their representative in person to avoid the shut off.
This is a scam to steal money from you; the legitimate utility companies contacted advised that they will never send a representative to your home to collect overdue payments in person, or ever meet you at a specified location to receive payments from a customer.
Utility companies also indicate that they do not take payments with a "green dot" card or by Western Union. Payments for legitimate service will be made through the utility company website, call centers and by mail.
Please contact your utility company at the number provided on your bill or in the phone book if you have questions regarding the legitimacy of a service employee or communication from the company.