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May 8, 2018 - 3:42pm

M&T Bank to close branch in Elba

posted by Howard B. Owens in M&T Bank, elba, business.

Statement from a spokeswoman for M&T Bank:

We are closing the Elba branch at 7133 Oak Orchard Road effective on Aug. 7, 2018, as we continue to optimize our branch network in order to best meet the evolving needs of our customers. All employees have been offered positions at other nearby M&T branches.

Customers who utilized the Elba branch can bank at the nearby Oakfield branch (which is 5 minutes away) or at any other M&T branch or ATM, via our Telephone Banking Center (1-800-724-2440), online at www.mtb.com and our via our Apple and Android mobile apps. We will have a digital ambassador at the branch for 90 days to assist customers to enroll and learn how to use our digital products and services, so they can bank with us at their convenience.

Technology continues to change how people bank. Although branches are still critically important to customers, the entire industry is faced with declining traffic due to the increase in banking conveniently online and in the mobile channels. Customers expect to be able to access financial services when, where and how is most convenient for them. We look to continue to grow and enhance our relationships with customers by further investing in these banking solutions.

We have consistently made investments in ways to enhance the customer experience across all of our platforms. This year, we are investing in several enhancements designed to meet the changing needs of our customers, so they can bank with us when, where and how they want to. These include:

·         Improved Mobile Banking capabilities, with Insta-Balance and Alerts that allow you to customize and more closely monitor your accounts

·         Easy account openings using a mobile device

·         Zelle P-to-P payments – receive and send money to millions of Zelle users through the M&T app

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