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October 3, 2016 - 3:20pm

RTS introduces new text message and email alerts to provide GC customers with most to-to-date info

posted by Billie Owens in genesee county, RTS, news, Announcements.

Press release:

To make it easier for customers in Genesee County to get the most up-to-date information about RTS news, events, routes, and service and schedule changes, RTS today announced that customers can now sign up to receive this information via text message and email alerts, and our email newsletter.

“The introduction of these text message and email alerts is part of our ongoing effort to make it easier for customers to get the information they need, when they need it,” said Bill Carpenter, CEO of RTS. “With these new communication tools, we can now provide customers with an instant update if we have to implement a detour at the last minute or encounter a delay on a specific route.

"By improving the timeliness and frequency of information that is important to our customers, we are making it easier for them to enjoy the ride.”

Signing up is easy. Customers can fill out a subscription form online or in person, or opt-in via text message.

The directions for each option are as follows:

·         Sign-Up Online: Visit myRTS.com, click the “Stay Connected” banner on the homepage, and complete the subscription form to receive alerts and updates from RTS via text or email

·         Opt-In Via Text Message: Text the words “OPT IN GEN ALL” to (585) 433-0855 to receive all the information we distribute. If customers only want alerts for a specific route, they can replace the “ALL” with the specific route number. For example, to sign up for text message alerts for the Route 1 customers would text “OPT IN GEN 1”

·         Contact Customer Service: Call (585) 343-3079 to enroll over the phone with a customer service representatives assistance

·         Sign-Up in Person: Fill out a subscription form at RTS Genesee at 153 Cedar Street in Batavia

For all other information, visit www.myRTS.com.

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