Creating and filling a newly developed position within the company, Tompkins Insurance Agencies has named Katelyn Fowler training team leader. In this post, Fowler will onboard all newly hired commercial insurance account managers and account executives to ensure that all programs, processes, and procedures align with the company’s high standards of excellence. She will also train and share client service practices with current employees as the agency’s standards and client needs evolve. Fowler will report out of the Ithaca headquarters and work with teams across all Tompkins Insurance Agencies offices in Central New York, Western New York, and Southeast Pennsylvania.
Fowler is an insurance industry veteran with more than 15 years of commercial lines expertise. Ten years of that experience took place at Tompkins Insurance Agencies where, as commercial lines marketing specialist, she fostered relationships with underwriters to help achieve agency goals, assisted producers and the small business team with market and insurance knowledge, and oversaw a large book of business for the agency. She returns to Tompkins Insurance Agencies after serving as commercial lines marketing manager for Reagan Companies in Marcellus, New York, where she managed a team of account executives and handled carrier relations.
“It’s a pleasure to welcome Katelyn back to the Tompkins team in this newly formed position,” says Kim Nevinger, vice president and commercial insurance department manager, at Tompkins Insurance Agencies. “With Katelyn’s experience in both account management and marketing, as well as her history with Tompkins Insurance Agencies, she has a deep understanding of all aspects of the business, both internal and external. Her appointment as training-team leader represents our commitment to excellence for both employees and clients of Tompkins Insurance Agencies, and we have no doubt she’ll succeed in this role.”
As a five-time honoree of the Independent Insurance Agents & Brokers of America “Best Practices” agency designation, and a “Best Agency to Work For” distinction given thanks to employee votes in multiple regional and national rankings, employee growth and client service excellence are important values to the Tompkins Insurance Agencies leadership. With a training team leader in place to handle the process and training responsibilities that were once handled by the individual market team leaders and account managers, leaders can now focus on the team’s efficiency and consistency. “The end result is a happier and more supported team, who can bring even more consistency, reliability, and excellence to clients,” adds Nevinger. “The development of the training-team leader position represents our promise of providing personalized, premium, and top-tier services to our commercial clientele.”
