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March 16, 2020 - 12:59pm

TVFCU closes lobby until further notice, transactions via drive-thru, phone, online

Press release:

Due to the Genesee County State of Emergency regarding the COVID-19 pandemic, the Tonawanda Valley Federal Credit Union has closed the lobby today, March 16, until further notice. Our drive thru remains OPEN for all teller transactions.

In addition, we are here to serve the rest of your needs by phone, including lending, 585- 343-5627 and website www.tvfcubatavia.com

COVID-19 Update, as of Monday, March 16:

ONLY DRIVE-UP OPEN, EFFECTIVE TODAY – LOBBY CLOSED

Beginning today, our lobby will be closed to member traffic. We welcome you to conduct your teller transactions in our four-lane drive-up in an effort to apply social distancing to protect both you and our staff. In addition, our ATM and our network of ATM’s are also available to you, to ensure you have adequate access to your cash.

Currently, our hours will remain unchanged. We will be ready to serve you Monday through Thursday, 9 a.m. to 5 p.m., Friday 9 a.m. to 6 p.m. and Saturday 9 a.m. to noon in our drive up or via phone. This schedule is subject to change.

Members looking for loans or for in-person appointments, are asked to call our office first, before stopping in. We will do our best to accommodate all requests. If you had an appointment previously set up with a loan officer, please call to confirm your appointment.

With our new home banking www.tvfcubatavia.com and our new mobile app, you will find it easy to perform for most banking transactions. Use either of these methods, to check balances, transfer funds, make loan payments, deposit checks, and pay your bills while remaining safely in your home.

If you have questions about setting up home banking, bill pay, or installing our mobile app, please call to speak to a member of our tech team, for assistance.

Our main concern is for your safety and for the safety of our staff. We appreciate your willingness to explore the many alternative ways we plan to serve you at this time. Thank you for being a loyal member of TVFCU and your patience to address the COVID-19 pandemic.

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