Tonawanda Valley Federal Credit Union
Over the Christmas Holiday, a water pipe burst in three places flooding the drive-thru and back office operations of Tonawanda Valley Federal Credit Union. This was discovered after hours on Monday, Dec. 26, and resulted in the immediate closure of our ATM and drive-thru teller services, and a relocation of our back office teams, as the north/west side of the building suffered substantial flooding and water damage.
On Tuesday, Dec. 27, we were able to open our lobby as regularly scheduled for our members. A construction team was brought on-site immediately to remove all wet debris, and as of today, that mitigation is complete. Rebuilding our drive-thru teller service as well as our back office operations is underway. Our ATM is up and running. Other fee-free ATMs are available at 7-11 Convenience Stores in the area as follows:
- 550 East Main Street, Batavia
- 25 South Main Street, Oakfield
- 91 Market Street, Attica
- 8400 Buffalo Road, Bergen
Our thanks and appreciation to the City of Batavia Fire Department, the City of Batavia Bureau of Maintenance, Issac Heating, Lawley Insurance, Kircher Construction, Rapid Dry, Seibold, ARCA, and all of our business partners who were on site within 12 hours to begin clean-up efforts and to assist our team with the necessary tools to ensure business continuity.
We anticipate we will be under construction for the next few months. We are hopeful for a reopening date in April 2023 for our drive-thru teller services. As this fluid situation continues to unfold, updates will be made available on our website www.tvfcubatavia.com
TVFCU members can continue to utilize our lobby teller services, our branch team, and our electronic services until our drive-thru is rebuilt. If you are a TVFCU member and need assistance conducting your banking transactions, please call our branch team at 585-343- 5627 or visit our website www.tvfcubatavia.com
Thank you for your patience as we rebuild to better serve your banking needs.
Due to the Genesee County State of Emergency regarding the COVID-19 pandemic, the Tonawanda Valley Federal Credit Union has closed the lobby today, March 16, until further notice. Our drive thru remains OPEN for all teller transactions.
In addition, we are here to serve the rest of your needs by phone, including lending, 585- 343-5627 and website www.tvfcubatavia.com
COVID-19 Update, as of Monday, March 16:
ONLY DRIVE-UP OPEN, EFFECTIVE TODAY – LOBBY CLOSED
Beginning today, our lobby will be closed to member traffic. We welcome you to conduct your teller transactions in our four-lane drive-up in an effort to apply social distancing to protect both you and our staff. In addition, our ATM and our network of ATM’s are also available to you, to ensure you have adequate access to your cash.
Currently, our hours will remain unchanged. We will be ready to serve you Monday through Thursday, 9 a.m. to 5 p.m., Friday 9 a.m. to 6 p.m. and Saturday 9 a.m. to noon in our drive up or via phone. This schedule is subject to change.
Members looking for loans or for in-person appointments, are asked to call our office first, before stopping in. We will do our best to accommodate all requests. If you had an appointment previously set up with a loan officer, please call to confirm your appointment.
With our new home banking www.tvfcubatavia.com and our new mobile app, you will find it easy to perform for most banking transactions. Use either of these methods, to check balances, transfer funds, make loan payments, deposit checks, and pay your bills while remaining safely in your home.
If you have questions about setting up home banking, bill pay, or installing our mobile app, please call to speak to a member of our tech team, for assistance.
Our main concern is for your safety and for the safety of our staff. We appreciate your willingness to explore the many alternative ways we plan to serve you at this time. Thank you for being a loyal member of TVFCU and your patience to address the COVID-19 pandemic.
Attention Tonawanda Valley Federal Credit Union Members: We have been made aware this morning, Friday, Feb. 5, that an automated call is being made to members and non-members saying that TVFCU needs their card information. This is a scam and you should hang up the phone immediately.
Please do not enter any information during these phone calls! TVFCU will never call and ask for your card number or any other private information.
If you have given your card information during the phone call and you are a TVFCU member please call us at (585) 343-5627.
If you are a non-TVFCU member please contact your own financial institution.
We apologize for any inconvenience this may have caused you.
UPDATE 1:30 p.m.: Officials at the Le Roy Federal Credit Union contacted us to report many of their members are reporting the same scam. "We've been getting many calls and walk-ins from members stating that they have been receiving these calls as well. We also advise to NEVER give out card/account numbers over the phone. If they have questions, they may call us at (585) 768-7207," says Kimberly Antinore, Member Services, Le Roy Federal Credit Union.
You’ve heard people say, “a penny for your thoughts”. Visit Tonawanda Valley Federal Credit Union on Thursday, October 15th when we will be giving you 1,000 pennies - $10.00 - just for telling us how you would use it to help someone else! All entries will be videoed. Finalists will be selected from these entries and posted on-line for voting. The winner will be awarded $1000 to use however they wish in contributing toward their cause. Stop by October 15th, when videoing will take place between 10 am and 2pm, to tell us how you would “Pay it Forward”.