It seems hard to believe, but Tompkins Insurance has outgrown its space in the Bank of Castile building at 90 Main St., Batavia, according to Executive VP David Boyce.
Boyce confirmed this afternoon that Tompkins is in the process of acquiring the two-story commercial building at the corner of Main and Center streets with the intention of expanding its call center in that location.
"We have had great success in the bank building across the street, but I didn't think we would outgrow it in nine years," Boyce said. "I guess that was a little short-sighted on my part and Jim Fulmer's, but we've had great success hiring great people from the area."
The call center, Boyce said, is a "care center" in Tompkins vernacular. It's where customer service reps field incoming phone calls from the company's 36,000 private insurance clients.
Tompkins is acquiring the building from Ken Mistler, who owns as many as 10 Downtown properties. Its primary tenants are both on the first floor -- WBTA AM-1490 and Optique Optical.
Boyce said he would defer for the time being in sharing the purchase price but said the company will be making a significant investment in renovating the second floor of the structure.
The property at 113 Main St., is assessed at $325,000.
Boyce said the company is likely to apply to Genesee County Economic Development Center for a sales tax exemption on the building renovations and a PILOT on any increase in accessed value.