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Empire Access

January 15, 2020 - 6:11pm
posted by Howard B. Owens in spectrum, Empire Access, business.

Officials at Empire Access are warning their customers that Spectrum sales reps may be using deceptive tactics to try and convince them to switch broadband and cable services.

Today, Marketing Director Bob R. VanDelinder released a video taken by a customer's front-porch video recorder that shows a man who looks like a Spectrum rep and represents himself as a Spectrum rep telling the customer that Spectrum is acquiring Empire Access.

"We thought this may be of interest since Empire Access did NOT sell to Spectrum, and has no plans of selling," VanDelinder said. "Our company is locally owned and operated, and deeply rooted in the communities we serve."

The rep tells the customer, "We just bought Empire, you know, so sooner or later you're going to be with us."

"So you're going to raise up your rates?" the customer asks in response. 

"No, we're just going to get everybody switched over, so whenever you're ready. The official switch-over is March, so sooner later you'll be on board with us or you'll be on satellite. Right now we're offering you a deal to get on board with us."

VanDelinder said his company has received two complaints, both involving the same rep at a location in the Southern Tier.

The Batavian attempted to reach a spokesperson for Spectrum this afternoon and we received no response.

UPDATE 9:43 p.m.: We apparently contacted the wrong Spectrum. We just received the following statement from a Spectrum spokesperson: "The content of the video is not accurate and we’re investigating these apparent comments by the sales representative."

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October 29, 2019 - 12:29pm
posted by Billie Owens in business, Empire Access, fiber optic services.

Press release:

Empire Access has launched state-of-the-art fiber optic Internet, phone and security services in Victor. Empire now provides super high-speed service, offering up to 10X faster connections than cable Internet services. This new fiber service is being offered to both residential and business customers.

“We’re thrilled to offer our lightning-fast fiber optic Internet to homes and businesses in Victor. Fiber optic technology provides a much faster, more reliable Internet service,” said Jim Baase, chief operating officer for Empire Access. “This recent expansion in Victor utilizes the Ontario County fiber optic network (Axcess Ontario) that Empire Access acquired in 2018.”

Empire fiber optic service offers the Victor area a unique opportunity and a clear technological advantage. Many areas comparable to the size of Victor currently do not have an option to access fiber pptic Internet.

Fiber optic service is far more reliable and not prone to slow-downs plagued by cable. Each customer has their own dedicated connection and is not affected by congestion and weather.

Empire Access features very affordable plans priced below competitors’ offerings for gigabit and 100 Mbps Internet. Gigabit offers speeds up to 1,000 Mbps and is perfect for video streaming, gaming and downloading large files.

Along with fiber optic-based Internet service, Empire also offers a complete array of communications and security services –

  • Home and business phone service – including various plans with business options including toll-free numbers, phone systems, voice mail and more
  • Security and home automation – such as 24/7 video monitoring and in-home or business-based automation, the ability to remotely manage security, lock and unlock doors, control appliances, adjust heating/cooling and more from a smartphone, tablet, or computer
  • Advanced business services – enterprise Wi-Fi, business email, audio and video conferencing, dark fiber and metro Ethernet

Empire Access is part of a locally/family-owned and operated company; rooted from a telephone company founded in 1896. The organization has long been recognized for their knowledgeable, reliable and responsive service. Live customer support is available 24/7/365.

To see if Empire Access fiber optic service is available in your neighborhood, please call 800-338-3300 or visit www.empireaccess.com.

About Empire Access

After starting in 1896 with one telephone line in Prattsburgh, NY, Empire Access has grown significantly as a family-owned, locally based communications provider serving large areas of Upstate New York and Northern Pennsylvania.

Today’s Empire offers a wide range of products and services from basic phone service to customized phone solutions, scalable high-speed fiber optic Internet, basic to enhanced digital TV service and advanced security solutions. Responding to a variety of business and consumer needs, Empire continues to expand into new areas while retaining a strong focus on local, personalized customer service. In 2017 and 2018, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York.

Empire Access offers fiber optic service in Arkport, Batavia, Bath, Big Flats, Burdett, Canandaigua, Canisteo, Corning, Dansville, Elmira, Elmira Heights, Geneseo, Geneva, Hammondsport, Hornell, Le Roy, Montour Falls, Mount Morris, Naples, North Hornell, Odessa, Prattsburgh, Penn Yan, Victor, Warsaw, Watkins Glen, and Waverly in New York and Sayre, Athens, South Waverly and Troy in Pennsylvania.

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