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June 25, 2020 - 1:56pm
posted by Billie Owens in covid-19, news, UMMC, visitation, Rochester Regional Health.

Press release:

As you all know, visitation began at our Rochester Regional Health hospitals today at noon, including United Memorial Medical Center in Batavia.

Today visitors were welcome from 12 to 1 p.m. and they will again be welcome today from 4 to 7 p.m.

After today, the visiting hours are 9 a.m. – 1 p.m., and 4 p.m. – 7 p.m. seven days a week.

There has already been some confusion at some of our facilities about what the visitation rules are. We would like to reiterate the following points:

  • Each patient is allowed to designate two visitors for the length of their hospital stay.
  • Each patient can have ONE VISITOR at a time for a MAXIMUM of FOUR hours a day.
  • Two visitors will NOT be permitted at the facility at the same time (we are having people show up in pairs). If they show up in pairs, one will have to leave the facility and come back when the other has finished visiting and left the building.
  • Visitors will have to register at the entrance to the facility and provide an ID.
  • Visitors MUST wear a mask and wear it PROPERLY. If they do not have a mask, we will provide one. The proper way to wear a mask or face covering is to COMPLETELY COVER YOUR NOSE AND MOUTH. If visitors fail to comply, they will not be allowed to visit the patient and be asked to leave.

Please know that we are doing our best to follow the NYS guidelines for visitation. We know people want to see their loved ones and we want to allow them to do that, but we have to continue to make safety the priority and do all we can to mitigate the spread of COVID-19.

This is a tough time for everyone and we appreciate your patience and understanding.

For yesterday's press release regarding visitation and the strict policy in place for it, click here.

June 5, 2020 - 2:15pm


Photo by Jim Burns.

Batavia employees of Rochester Regional Health / United Memorial Medical Center take a knee at the War Memorial at Jerome Center at 8:46 this morning.

The time of 8:46 signifies the length of time a white police officer in Minneapolis, Derek Chauvin, knelt on the neck of George Floyd May 25, killing him. The police were called after a store clerk suspected Floyd of using a counterfeit $20 bill at the store. Three other officers at the scene are also charged in the case: J. Alexander Kueng, Thomas Lane and Tou Thao.

A message from Rochester Regional Health President and CEO Eric Bieber, M.D.:

"Today, we as healers at Rochester Regional Health stand with you for healing. The events we have witnessed in our nation and community these past few days are almost unbearable to describe. Already frayed by fighting COVID-19, we witnessed the brutal death of George Floyd — a horrific repeat of too many deaths gone before. Then in our own Rochester community, a peaceful protest devolved into violence.

"Each member of our Rochester Regional Health team is touched by these tragedies—more than 17,000 souls, along with our friends, loved ones, neighbors, and families. And of course, you, our patients. Many of you were born and raised in Rochester. Others hail from every continent on earth. We are diverse in every possible way — race, ethnicity, job description, cultural background, and religion.

"While diversity is our strength, there is more work to be done to bridge the divide. Today we are united in our grief and our resolve. All throughout the coronavirus pandemic, we have been telling you that we will get through this together. Those words mean more now than ever. Together is the way we will get through this to mend our hearts and community.

"Thank you, each of you, for your precious differences and united spirit."

May 21, 2020 - 1:18pm
posted by Howard B. Owens in masks, covid-19, coronavirus, news, UMMC, video, live stream.
Video Sponsor

Interview with UMMC infection preventionist Tricia Woodward about wearing masks.

May 16, 2020 - 12:29pm


"Operation Flight From Above" flew over Batavia’s VA home and UMMC to thank healthcare providers for their effort during the COVID-19 crisis.

The flyover consisted of two World War II era planes. Geneseo’s National Warplane Museum’s  C-47 "Whiskey 7," which saw service over Normandy, France, and a locally owned P51 Mustang called "Mad Max."

After a rough start because of bad weather in the Southern Tier, the formation flew over only about 15 minutes late at 1,300 feet and 180 mph.  

The parking lots and sidewalks around UMCC were full of viewers who got a glimpse of the planes as they flew over during their salute. 


Next two photos below submitted by Frank Capuano.



Photo below by Bob Aiken.


May 15, 2020 - 10:22pm

Press release:

The National Warplane Museum (NWM) in Geneseo is honoring WNY healthcare workers and first responders with two flyovers in Genesee County on Saturday, May 16.

At the Batavia VA Medical Center, the flyover will occur at 11:20 a.m. (give or take 10 minutes).

At United Memorial Medical Center, the flyover will occur at 11:24 a.m. (give or take 10 minutes).

"Operation Thanks From Above" will feature NWM's very own Douglas C-47, affectionately named "Whiskey 7," and it will take to the skies accompanied by one other aircraft, a P-51 Mustang named "Mad Max."

The flight will salute the local first responders, medical and essential workers who have served and conitue to serve the WNY region during the coronavirus pandemic.

We hope you can attend and view a flyover. VA medical and UMMC staff members working on Saturday have been notified. 

  • Batavia viewing – in front of Building 1, near Outpatient Entrance, 222 Richmond Ave., Batavia.
  • UMMC viewing is at 330 Summit St., Batavia.

Parking is plentiful and free.



May 14, 2020 - 7:30pm
posted by Howard B. Owens in Casella Waste, UMMC, batavia, news, covid-19, coronavirus.


On three different dates this week, employees of UMMC are being treated to meals from Over the Border Taco Truck, courtesy of Casella Waste.

Casella General Manager Jeff Pero said the company wanted to provide meals to all shifts at the hospital so they served lunch yesterday and today and are set up on Bank Street on Saturday.


May 9, 2020 - 11:20am

From St. Jerome Guild Inc.:

The St. Jerome Guild Inc. is announcing a new initiative to show gratitude for the COVID-19 healthcare workers of the Rochester Regional Health/UMMC and the Jerome Center in Batavia.

As a special tribute to these employees during this pandemic, those serving on the front lines as well as supporting personnel, the Guild would like to honor each one with a gold-embroidered star.  

For the Wall of Warriors 2020, the Guild asks Genesee Livingston Orleans Wyoming (GLOW) community to support this intiative by donating $10 per star, representing each UMMC employee.

We hope to sell 1,000 "gold stars" to honor a thousand UMMC workers.

A star can represent an employee who may be a family member or friend, or just serve as a thank you for health-care providers’ tireless dedication and courage.

It acknowleges the outstanding care they give to patients suffering through these unsettling and disconcerting times.

There is no limit to donors wishing to honor more than one employee!

The star donations will be accepted by check, made payable to:

St. Jerome Guild, with notation "star" and mailed to:  St. Jerome Gift Shop at 16 Bank St., Batavia, NY 14020.

The final project will incorporate all the stars to be embedded into frames that will be on display at the North Street and the Bank Street campuses entitled, UMMC “Home Town Heroes -- Wall of Warriors 2020.”

All proceeds from this initiative will be donated to UMMC to purchase vital equipment needed during the COVID-19 pandemic.

The Guild’s mission is to continually support our local hospital, and especially, now, during these extraordinary times.

Photos courtesy of Rochester Regional Health/UMMC.

May 1, 2020 - 5:34pm

It didn’t take Gail Tenney long to decide who she wanted to help when the coronavirus pandemic hit.

She works for her family’s businesses, McNickel’s Bottle and Can Redemption and adjoining RJ’s Washroom on Ellicott Street in the City of Batavia.

Given her family’s work at the Redemption Center, and because she knows that for most people “bottles and cans are a nuisance,” an empties drive was the perfect choice for an event to benefit hardworking medical providers at United Memorial Medical Center.

Thus was born "Community Strong with Cans." Tenney visited neighbors on Redfield Parkway, Bogue Avenue and Woodrow Road. They were happy to help!

She collected empties with a $200 redemption value initially, $120 with the next round, and then added $100 from her family. This $420 was used to purchase 55 meals for hospital workers at UMMC.

The meals were from local eatery Commit to Well (inside Eli Fish Brewing Co.) and delivered on April 13; the recipients were more than grateful.

“The ongoing support of our community is such an important piece in our fight against COVID-19," said UMMC President Dan Ireland. "As we all learn how to cope during these extraordinary times and rise to the challenge, our team members are working long hours away from their family—many accomplishing tasks they’ve never done before.

"Our community’s acts of kindness, large or small, keep us going. This outpouring of gratitude reminds us why we’re here, and that the community we care so deeply about, also cares for us. There are not enough words to express our sincere appreciation. We are all so thankful for the heartwarming generosity.”

Now Tenney would like to expand the scope of the project and share the benefits with the people who support their businesses as well, while increasing collection efforts throughout the community.

"Let’s support them, they support us," Tenney said. "…My heart breaks for them" because they are truly the people in need during these difficult times.

Along with the hospital staff, Tenney has selected Care-A-Van Ministries and Community Action of Orleans and Genesee to be recipients in the future.

Paul Ohlson of Care-A-Van said that contributions they receive are distributed according to needs, so it is most helpful to provide them with the funds directly.

Similarly, Lisa Wittmeyer of Community Action is anticipating that any money raised will help in upcoming months when many local residents need to catch up on unpaid rents from the early days of the pandemic.

The Tenney family hopes their efforts will bring a bit of much needed relief to those who need it, without overburdening the people they are asking to contribute. They intend to continue matching funds for money raised.

To donate your empties to "Community Strong with Cans," to arrange a pick up, or to help, please contact Tenney at:  [email protected] or call/text (585) 993-2060.

Visit Tenney’s Blog here.

Top photo, courtesy of UMMC.

Inset photo right, courtesy of Gail Tenney.

April 26, 2020 - 2:19pm
posted by Billie Owens in covid-19, news, UMMC, Jerome Center, outpatient lab services.

Press release:

Effective Monday, April 27, United Memorial Medical Center will resume outpatient lab services at the Jerome Center.

Jerome Center, 16 Bank St., Batavia

Monday - Friday:   6 a.m. - 5 p.m.

Saturday: 6 a.m. - 12 p.m.

Sunday: Closed

With the latest universal masking order, don’t leave home without yours! Please wear a mask or face covering -- in addition to social distancing -- as we continue to mitigate the spread of COVID-19.

Thank you for your patience and cooperation as we work to keep our community safe, and thank you for entrusting us with your care.

For more information on COVID-19, visit online here or call 922-INFO.

Note: Lab locations in the Batavia City Center, Le Roy, and Pembroke remain temporarily closed until further notice.

April 21, 2020 - 6:08pm
posted by Howard B. Owens in UMMC, news, covid-19, coronavirus.

Statement from UMMC:

Following the Governor’s elective outpatient treatment announcement, United Memorial Medical Center is carefully evaluating regional data and COVID-19 preparedness plans to ensure patients can have elective surgeries as soon as safely possible.

We will, in accordance with the State Department of Health guidelines, make every effort to resume elective surgeries for patients meeting criteria as the COVID-19 curve flattens in our community.

April 21, 2020 - 12:44pm
posted by Billie Owens in UMMC, batavia, news, coronavirus, Healthcare Workers.

Submitted photos and press release:

Registered Nurse Natasha Smith (photo above) joined the United Memorial Medical Center nursing team as a traveling nurse in the Emergency Department, but quickly became part of the family. Smith has been busy making special headbands for her colleagues to alleviate some of the discomforts of regularly wearing masks.

“I came up with the headbands one night when I noticed I was getting raw behind my ears from the surgical masks. I am an avid headband wearer and thought adding buttons might help. I didn’t have anything like buttons that night, so I decided to poke holes in medicine caps and suture them to my headbands. It worked and the idea was born.”

Simply adding buttons to the headbands keeps surgical mask straps from continually rubbing health care worker's tender ears during long shifts.

A coworker posted a photo of her new headband to the "COVID-19: Real talk from Health Care Workers around the Globe" Facebook page and the idea was well received with 150 comments, 3.5K likes, and more than 30,000 shares.

This simple, yet genius, design will also be beneficial to health care workers required to mask during flu season – not just during the pandemic.

The headbands and Smith’s opportunity to help others have been a bright spot for her as a nurse in this coronavirus pandemic.

“It’s been a rough time for me. I haven’t seen my own children since the pandemic began and it makes me happy to know my silly little idea has helped others."

April 7, 2020 - 11:55am
posted by Howard B. Owens in covid-19, coronavirus, news, UMMC, notify.

Video provided by Rochester Regional Health.

Norma Longrod is from Orleans County. She was brought into the emergency room at United Memorial Medical Center in Batavia following a fall. Doctors found she was running a high fever and was presenting other symptoms of COVID-19 so she was immediately placed in isolation.

While not attributing her recovery specifically to hydroxychloroquine, a doctor in the video does say she was treated with the drug, which Gov. Andrew Cuomo said more than a week ago said would be used on a trial basis in New York to treat patients with COVID-19.

April 4, 2020 - 2:56pm
posted by Howard B. Owens in UMMC, news, batavia, covid-19, coronavirus.


Staff at UMMC received a free lunch paid for by community donations organized by Ben Macdonald to thank them for "strength, courage, and service" during this difficult time.

Macdonald started a GoFundMe campaign last week with the goal of reading $2,000. The community contributed $3,325.

Workers were served lunches from food trucks for Center Street Smoke House and Public Coffee Hub.

Social distancing was maintained throughout the food service.


March 26, 2020 - 11:51am

Information from Rochester Regional Health:

Rochester Regional Health added tents at three locations this week, including the ones at United Memorial Medical Center in Batavia, as an extension of primary care services.

The other tent sites are at Unity Hospital in Greece and Clifton Springs Hospital & Clinic.

The sites are designed to keep patients and individuals safe while decreasing the potential of exposure to COVID-19. They are for general patient evaluation of medical issues and evaluation of potential COVID-19 patients, not just for COVID-19 testing.

Contact Primary Care Provider First

Patients, especially those who are sick or experiencing symptoms of illness, are still urged to call their primary care physicians first -- before coming to the locations. The UMMC tents are open from 9 a.m. to 5 p.m. seven days a week.

This is a multi-tent “drive-thru” system set up to support primary care, urgent care and the hospital system in a manner that allows for social distancing. It is designed to further protect patients, employees, and the community by decreasing the chance of exposure, therefore reducing the risk of further community spread. 

The multi-tent “drive-thru” system does not guarantee patients will be tested for COVID-19. Patients will receive an evaluation and then it will be determined if they need to be tested based on clinical criteria.

For more general information regarding COVID-19, visit rochesterregional.org/COVID19 or call 922-INFO.

March 26, 2020 - 11:21am
posted by Howard B. Owens in Lipson Cancer Institute, UMMC, news, batavia.

When patients complete treatments at the Lipson Cancer Institute, there is a bell the patient rings inside the institute. But with social distancing restrictions, there are few people around to hear it. This morning, when Jody Breslin, who is also radiologic technology at UMMC, completed her treatments, staff lined Summit Street to ring handbells to celebrate the end of her treatment.

March 24, 2020 - 3:57pm
posted by Howard B. Owens in news, batavia, UMMC, covid-19, coronavirus.


As a precautionary measure, UMMC has erected tents outside its Emergency Department to help triage patients if it becomes necessary to deal with an overflow of people during the COVID-19 outbreak.

In a previous interview, CEO Dan Ireland emphasized this is an act of preparedness and not a signal that they're already needed.


March 24, 2020 - 1:16pm
posted by Billie Owens in covid-19, news, UMMC.

Press release:

United Memorial Medical Center continues to take steps to further prepare to meet the needs of our community during this COVID-19 pandemic. This week, a series of tents will be installed outside the Emergency Department. With this, there will be changes in traffic patterns at the main campus at 127 North St.

If you are driving in the area, please plan for potential delays and drive with caution.

Access to the hospital and offices via Summit Street will be restricted to ambulances only. All other hospital traffic will be directed to the main entrance or Chandler Avenue.

Our main entrance -- 127 North St. -- continues to provide access for patients and permitted visitors to the following departments:

  • Inpatient Units
  • Non-invasive Cardiology

  • Pediatric Cardiology Clinic

  • Pre-admission Testing

  • Radiology

  • Wound Care

Chandler Avenue will serve as the entrance for:

  • Community Pharmacy

  • Emergency Department

  • Lipson Cancer Institute

  • 33 Chandler Ave.

  • 229 Summit St.

  • 217 Summit St.

  • 215 Summit St.

  • 207 Summit St.

  • 203 Summit St.

We continue to advise patients that are sick and experiencing symptoms to contact their primary care provider first. For more information regarding COVID-19, visit rochesterregional.org/COVID19 or call 922-INFO.

March 21, 2020 - 5:35pm
posted by Howard B. Owens in covid-19, coronavirus, news, UMMC.

We've had a couple of people reach out and ask how they might help in the current crisis. We reached out to UMMC and our contact there shared this document with us:

Gifts of Supplies

We are so appreciative of the support of our community and the desire to help our caregivers in their jobs. Businesses and individuals have offered to donate masks, hand sanitizer, gloves, and other personal protective equipment. Here are some guidelines as you consider a gift of supplies:

  • Many types of equipment and medical items are in short supply, but due to regulatory requirements we are only allowed to accept items under certain circumstances. 
  • Please do not buy items with the intent of donating them. Rochester Regional Health and other health systems are working closely with suppliers to ensure that critical supplies are available. When individuals buy these items, however well-intentioned, it further depletes the supply chain and can make it more difficult for healthcare providers to get what they need.

If you have an item you wish to donate, please contact the Rochester Regional Health Foundations at 585.922.4800 or [email protected]. For the safety of our patients and caregivers, donations will be accepted by appointment only and distributed throughout the system where they are needed most. 

The Best Way to Help

The best way to help is to make a monetary gift, which will give our hospital leadership the flexibility to allocate help where it is needed most. Gifts of any amount will show Rochester Regional caregivers that the community is standing with them. The COVID-19 Support Fund was set up in response to requests from the community asking how to help our frontline care providers and the patients they serve. This emergency fund will provide critical support to Rochester Regional Health care teams as they navigate these unprecedented times.

Some of the many needs already identified are additional staff support, essential medical supplies, comfort for patients in isolation, and supplemental emergency structures. Your donation will enable our clinical staff to continue providing safe, high-quality care to patients.

Thanking our Frontline Heros

Our caregivers are at the beginning of this fight and they need our support to keep going. You can help raise their spirits by sending encouraging notes and positivity their way. Photographs of drawings and letters from children are incredibly uplifting and are especially welcome to bring bring a smile during their stressful days and night.

Please email [email protected] with notes of encouragement and thanks, and we will distribute the messages across the system.

March 18, 2020 - 3:29pm
posted by Billie Owens in covid-19, UMMC, visitor restrictions, news.

Press release:

Consistent with Governor Cuomo's directive for long-term care facilities, Rochester Regional Health has implemented enhanced visitor restrictions to further protect our patients, our team members, and our community.

United Memorial Medical Center in Batavia is restricting ALL visitors until further notice.

Limited visitation will be allowed for the following patients only:

  • Pediatric patients may have two designated guardians on site at a time;
  • End-of-life patients may have one on-site visitor at a time;
  • Obstetrical patients may have one on-site visitor at a time.

Visitors and guardians must be symptom-free (no coughing, no fever, no runny nose) and must not have knowingly been exposed to an individual with COVID-19 within the past 14 days.

March 15, 2020 - 6:18pm

From Rochester Regional Health Chief Medical Officer Robert Mayo, M.D.

“As the COVID-19 outbreak continues to evolve, Rochester Regional Health joins leading health systems around the world to proactively reschedule elective surgeries at all RRH facilities beginning Monday, March 16 and continuing through March 29. This time frame may change as we monitor developments surrounding COVID-19.

"Our decision, made in lockstep with our physician leaders across the health system, was guided by the recommendations of the American College of Surgeons and the United States Surgeon General. Patients are being contacted to reschedule their procedures to a later date. We are making every effort to make this rescheduling process as convenient for our patients as possible.

"This is one of many safeguards Rochester Regional Health is implementing in our ongoing effort to limit the spread of COVID-19 in our community and to protect the health and safety of our team members and our patients."

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